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1. Introduction

PawSteps Mumbai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog walking services in Mumbai, India.

2. Information We Collect

2.1 Personal Information

• Name and contact information (phone, email, address)
• Pet information (name, breed, age, medical conditions, behavioral notes)
• Emergency contact information
• Service preferences and scheduling information
• Payment information (processed securely through third-party providers)

2.2 Service Information

• Photos and updates during dog walking sessions
• GPS tracking data for walk routes
• Service history and notes
• Communication records

3. How We Use Your Information

We use your information to:

• Provide professional dog walking services
• Schedule appointments and manage bookings
• Send service updates and photos
• Process payments
• Communicate about your pet's wellbeing
• Improve our services
• Comply with legal requirements

4. Information Sharing

We do not sell your personal information. We may share information with:

• Our trained dog walkers (only necessary information for safe service delivery)
• Veterinary professionals in case of emergencies
• Payment processors
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encrypted data transmission
• Secure storage systems
• Background-checked staff
• Regular security audits

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 3 years after the last service date.

8. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website.

10. Governing Law

This Privacy Policy is governed by the laws of India and the regulations applicable in Mumbai, Maharashtra.